Frequently Asked Questions


How long will shipping take?

This is an American-owned business that doesn't believe it should take 45 days to receive your product from China. Orders are sent from our New Jersey warehouse via USPS, FedEx, UPS, or DHL for international customers depending on speed and efficiency of delivery. Product will be shipped within 48 business hours. Please allow between 5-7 days for standard delivery. You will be emailed a tracking link after your order is shipped. Thank you for your purchase!

How does the money back guarantee work?

Simply return your product and we'll give you a refund for 30 days.

What is IllumiGua?

IllumiGua combines traditional Gua Sha techniques with modern LED technology. It features four different settings, each designed to cater to various skin needs, enhancing the skincare routine.

What are the different settings, and what do they do?

IllumiGua includes four settings: Red Light for promoting collagen production, Blue Light for acne and inflammation,Facial Massage for treating fine lines and wrinkles, Therapeutic Warmth to naturally soothe and reduce redness.

How should I use IllumiGua for the best results?

Gently glide IllumiGua over clean, moisturized skin for 5-10 minutes. Each setting can be used for specific skin concerns. It’s recommended to use the tool 2-3 times a week.

How do I charge IllumiGua and maintain it?

IllumiGua comes with a USB charging cable. It should be charged for 2 hours before the first use. Clean the tool with a soft, damp cloth after each use and store it in a dry place.

Is this tool suitable for all skin types?

Yes, it's designed for all skin types. However, if you have sensitive skin or skin conditions, it’s recommended to consult with a dermatologist before use.

What are the benefits of using IllumiGua in my skincare routine?

IllumiGua helps in improving blood circulation, reducing puffiness, enhancing skin elasticity, and promoting a healthier complexion.

Are there any safety precautions I should be aware of?

Avoid using IllumiGua on broken or irritated skin. If you experience discomfort or an adverse reaction, discontinue use and consult a healthcare professional.

When can I expect to see results?

Results can vary based on skin type and usage frequency. Most users notice improvements in skin texture and tone within a few weeks of regular use.